On February 9th, between midnight and 4am (Japan time), Brastel’s website will be unavailable due to internal maintenance.
Therefore, access to the website and operations via My Account will not be available during the maintenance.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

Four new countries have been added to the International Access list!

• Croatia
• Czech Republic
• Luxembourg
• Slovenia

For more information, click here.

From February 18th (11pm) to February 19th (3am) 2012 (Japan time), Mexico’s International Access number (01-800-123-8587) will be unavailable due to carrier maintenance.

Thank you for your understanding and please accept our apologies for any inconvenience this may cause.

From December 15th, rates to the following countries went down!

• Angola
• Austria
• Belgium
• Cape Verde
• Denmark
• France
• French Polynesia (Tahiti)
• Germany
• Greece
• Guyana
• Iceland
• Italy
• Luxembourg
• Mozambique
• Netherlands
• Netherlands Antilles
• Portugal
• Sao Tome and Principe
• Spain
• United Kingdom

For more information, please check our website or contact customer service.

From November 14th, rates to the following countries went down!

• Bahrain
• Bosnia
• Djibouti
• Ethiopia
• Iraq
• Kuwait
• Lybia
• Macedonia
• Malta
• Montenegro
• New Zealand
• Oman
• Qatar
• Saudi Arabia
• Serbia
• Slovenia
• United Arab Emirates

For more information, please check our website or contact customer service.

International Recharge rates to Indonesia and Bangladesh went down!

We have also added 5 new destinations:

• Afghanistan
• Burundi
• Cambodia
• Romania
• Sudan

Colombia, Ecuador, Ghana, Nepal, Nigeria, Tanzania and Tunisia have new carriers added to their list.

For more information, please click here or contact customer service.

From October 3rd, rates to the following countries went down!

• Algeria fixed/mobile)
• Andorra (fixed)
• Aruba (fixed)
• Belarus (mobile)
• Egypt (fixed)
• French Guiana (fixed)
• Gibraltar (fixed)
• Guadeloupe (fixed)
• Martinique (French Antilles) (fixed)
• Morocco (Casa Blanca)
• Netherlands Antilles (fixed/mobile)
• Pakistan (fixed/mobile)
• Poland (mobile)
• Tunisia (fixed/mobile)
• Ukraine (fixed/mobile)

For more information, please check our website or contact customer service.

On September 5th 2011 (3am to 6am, Japan time) FamilyMart’s Famiport system will go under maintenance.
During this time payments using the Smart Pit barcode will be unavailable.

Thank you for your understanding.

It has been reported that the recently released AGEphone app for Android has a bug where the access code information disappears when the app looses connection with Brastel server.

The technicians are working on the problem at the moment and a updated version fixing this bug will be released as soon as possible.

Please accept our apologies for any inconvenience this problem may cause you.

If you have any questions, please contact customer service.

The Android version of the AGEphone app is available for download!
Download it from Android Market (free of charge), register your Brastel Card’s access code and start placing calls at incredible rates!

Information about Android version will be released soon in our website.

If you have any questions, please contact customer service.

From June 26th (5pm) to 27th (0am) 2011 (Japan Time), a system failure has caused a delay in processing Brastel Card payments made through coupons and Smart Pit. After recovery, all payments have been processed normally.

Thank you for your understanding and please accept our apologies for any inconvenience this may have caused.

Brastel Telecom

Aiming to improve the quality of our VoIP services (FLIP, Brastel Webphone and AGEphone app), we will perform changes in our system, which involves changes in the IP addresses of our servers.

Unfortunately, these changes (which take effect from October 1st 2011) will unable customers living in Leopalace apartments using LEONET Internet service to use our VoIP services.

We have contacted Leopalace regarding the changes but unfortunately the negotiations were unsuccessful.

If you are using a different Internet service, these changes will not affect Brastel services and you will still be able to use it.

For more information, please contact customer service.